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***Free Shipping On All Orders $75+ | Use Code ShipFree75 At Checkout!***

Policies & F.A.Q.

Mission Statement:

Our mission is to help support the Makers + Farmers of the Green Mountains by showcasing their unique, sustainable, locally-made products to a vibrant and active online community. We aim to curate a collection of products - sourced solely from within our state - that exemplify the quality craftsmanship and design of Vermont. In doing so, we hope to deliver a piece of the Green Mountain ethos directly to your home.

Policies & F.A.Q.

What is your contact information?

shop@vermont.com
Green Mountain Market by Vermont.com
5376 Main Street
Manchester Center, Vermont 05255
(802) 489-6606

What is your shipping policy?

Shipping costs are calculated at checkout. They are dependent upon weight, size, quantity, and shipping region. We currently offer shipping as National Priority Mail and Regional Priority Mail by USPS, but as we continue to grow, we will begin to offer different fulfillment types and speeds.

Regional Shipping: To states in the Northeast (Connecticut, Delaware, District of Columbia, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Virginia) is a flat rate of $9.99.

National Shipping: Rate is based on location and calculated at checkout.

Your order will be shipped within 48 hours of ordering and typically takes 3-5 business days to arrive. You will receive a confirmation email once your order has been received, as well as an email when your order is shipped out. Your shipment email will contain tracking information provided by USPS.

Coupon Codes:
On orders over $75, use coupon code “SHIPFREE75” at checkout for free shipping!

Southern Vermont Locals: If you are local to Manchester, Vermont, you can use coupon code “LOCAL802” at checkout and arrange a pickup at our main office at 5376 Main Street, Manchester Center, VT.

What is your return policy?

All sales are final on the Green Mountain Market by Vermont.com. These products are predominantly one of a kind art pieces and food products from small, local makers.

Is it legal to order CBD products online?

Long story short, yes. It is legal to purchase CBD products in all 50 States. All of the CBD products offered on the Green Mountain Market have been verified as certifiable CBD products from licensed farmers in the state of Vermont.

Long story longer, in December of 2018, the 2018 Farm Bill was signed into law. It removed hemp, defined as cannabis (Cannabis sativa L.) and derivatives of cannabis with extremely low concentrations of the psychoactive compound delta-9-tetrahydrocannabinol (THC) (no more than 0.3 percent THC on a dry weight basis), from the definition of marijuana in the Controlled Substances Act (CSA). This ultimately separated the rules and regulations around CBD versus THC hemp products. The United States Postal Service, as well as other shipping carriers, have stated that they will comply with this new law and ship CBD hemp products to all 50 US States.

What is your privacy policy?

The Green Mountain Market by Vermont.com holds privacy and security to be of utmost importance. We will never sell or release any of your information to third party establishments.

Please click to view our full Privacy Policy.

How do you choose the Makers + Farmers?

All of the Makers + Farmers featured here must live, create, and produce their product in the State of Vermont. Materials can be sourced from out of state, but all assembly and crafting must be within state lines. As much as we love our makers from neighboring states, this is a space to highlight and support Vermont residents and their products.

What payment types do you accept?

We currently accept Visa, Mastercard, and American Express.

What if my order is damaged?

Occasionally through the shipping process a product might become broken or defective. We take care in wrapping and packaging all of our shipments to prevent this from occurring, but especially now with the increased volume due to COVID-19, this can happen from time to time. If a product is broken or defective please immediately (within 7 days of notification of item being shipped) contact our shipping department at shop@vermont.com or (802) 489-6606 to coordinate a replacement. The customer is responsible for any and all costs associated with return shipping as well as the responsibility for packages lost or further damaged in transit. Once we receive the product an exchange will be made and shipped out to you within 48 hours. Any exchanges or damages notified after 7 days of shipping notification is not eligible for exchange or replacement. We are a family-run business representing small, one of a kind Makers + Farmers, and we aim to have more return options available to you in the future. Thank you for your understanding!

What if I need a different size?

Due to the one of a kind nature of many of our Makers + Farmer’s products, a different size might not always be available. If you need a change in size, please immediately (within 7 days of notification of item being shipped) contact our shipping department at shop@vermont.com or (802) 489-6606 and we will coordinate an exchange if available. The customer is responsible for any and all costs associated with return shipping as well as the responsibility for packages lost or further damaged in transit. Once we receive the product an exchange will be made and shipped out to you within 48 hours. Any exchanges notified after 7 days of shipping notification is not eligible for exchange or replacement. We are a family-run business representing small, one of a kind Makers + Farmers, and we aim to have more return options available to you in the future. Thank you for your understanding!

How do I join the Green Mountain Market?

If you are a Vermont Maker or Farmer and would like to feature your Vermont-made products on the Green Mountain Market, please reach out to us at shop@vermont.com or 802-489-6606. We would love to hear from you!

Additional Questions?

For any additional questions, please feel free to reach out to us! You can send us an email at shop@vermont.com or contact us by phone at (802) 489-6606